Refund Policy
Our Return and Refund Policy was last updated 20 November 2023
Thank you for shopping at mydukaan.io/mangal1019.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Mangal Departmental Store
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to mydukaan.io/mangal1019, accessible from https://mydukaan.io/mangal1019
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 15 minutes without giving any reason for doing so.
The deadline for canceling an Order is 15 minutes from the time on which you placed the order.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By cancelling your order in our website (By Yourself Ligging In).
We will reimburse you no later than 15 minutes from the day on which we receive the order. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The goods were purchased within the last 15 minutes and cancel option is visible in 'My Account'.
The following goods may be possible to cancelled:
When the order is in accepted state, you can call us to check if it can be cancelled/altered. (However, We can't guarantee that we can able to cancel).
The following goods cannot be returned:
Once the order is accepted and/or 15 minutes order cancellation period is passed.
Order sent for delivery.
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
Melaghat Road, Opposite Rana Pratap Inter College Khatima, Uttarakhand 262308, India
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: At the bottom of the page